Delivery

Delivery Charges

Deliveries are made every day, with the following charges:

For a purchase of more than AED 2,000, within Dubai:  FREE

Within the Emirates of Dubai: AED 100.00

Sharjah Area: AED 200.00

Abu Dhabi, Fujairah, Ras Al Khaimah, Al Ain and Umm al Quwain: AED 500.00

Delivery will be made within 3 days from the Order Confirmation Email.


Delivery Policy
It is the customer’s responsibility to provide us with the accurate address on which the delivery is to be made. In case of any inappropriateness in the address, we cannot be held liable and hence will not be accountable for any kind of replacement or refund request. In case the delivery does not reach you at all because of no fault of yours, we will provide replacement or compensation. You are not liable to claim an amount other than the amount of your initial order.
To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries.
Acacia Garden Center is not responsible for:
•    Products delivered to incorrect addresses supplied by the sender
•    Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender
•    Product quality problems caused by improper handling by the recipient

Delivery Details
Under normal circumstances, we will try to ensure that your order is delivered to the address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order. 

It is therefore very important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our drivers in locating difficult-to-find addresses. 

It is also very important that you keep us informed if you find that the recipient's address or availability changes prior to the order being delivered.

Deliveries to Villas, Offices and Some Location
Some offices  or residential communities do not allow for deliveries on Friday and Saturday; hence it is the buyer’s responsibility to check the allowed delivery timings of the recipients. The same applies to locations that required gate passes. Customer must provide the permit to Acacia Garden Center prior to delivery.

Availability and substitution
All products are subject to availability. In the event of any supply difficulties or if the quality of the items that are needed to make up your order do not meet our high quality standards, Acacia Garden Center team will suggest alternatives.
Where this is necessary, we will contact you via email or phone prior to the delivery date. If you wish to discuss the substitution we have made, you can contact us through any of the previously mentioned way.
Should you not agree to the proposed substitution, the value of the unavailable item shall be refunded.

Customer and recipient personal information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. 

Please remember that we value your privacy and will never lease, rent or sell your private information (refer to
Privacy Policy).
By accessing, viewing, or using the website, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to them. Acacia Garden Center reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on the website.


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