Returns Policy

Changes to your order
If you wish to change your order, please email us at or call us      at +9714 2873151, otherwise please pass by our Garden Center in Academic City Road (Plant Souq, Warsan 3).

We'll always do our best to make changes for you, but we can only guarantee changes (including to the delivery address) requested at least 24 hours before dispatch.

Cancelling your order

Orders may be cancelled up to 48 hours before the intended delivery date. You can cancel your order by emailing calling +9714 2873151 or passing by to Acacia Garden Center.
Request for order cancellation 48 hours or less prior and on the same day of the delivery date is NOT refundable.

The Acacia Garden Center Promise

At Acacia Garden Center, we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your order or its delivery, please do not hesitate to contact us at

Refund Policy
If an online order is filled and delivered on time and there is a question as to the quality of the delivered items, then we will gladly discuss the issue with you- kindly contact us through any of the previously listed means, within 12 hours of the delivery.

No refunds or replacements will be made for any order should the recipient or sender not notify us within 12 hours of the original service date.
Any item that has been selected and picked up from the Acacia Garden Center premises by the client, is not subject to refund or exchange.